Message Center
Objective
Increase the number of professionals a customer communicates with by reducing the navigation and flow of current experience
The Process
Research + Insights
The research started with a technology and experience audit to understand the current flow and limitations. During our research we found that there were 4 clicks from the customer receiving the bid, seeing the price and conversing with the professional. Then the customer had to go back and complete that action again. Customer found it labor intensive and this was a main detractor for further engagement.
Concept + Validation
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Final Design
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.